HOME DELIVERY
Home Delivery Shipping Rates and Options
- The classes below ship separately: multiple rates may apply, one for each ship class in an order. *Prescription items (Rx): Allow 1-2 days for veterinary approval.
- Please note order items may ship separately to deliver within shipping window.
THE FOLLOWING RATES APPLY TO ALL STANDARD PHARMACY ORDERS:
- Exceptions include “Remind Me” Monthly Doses, Insulin, heavy item orders (items over 3 lbs) and diets
- All UPS options must be sent to physical address – No PO Boxes for expedited orders.
- Federally controlled substances require an adult signature to receive the shipment and must be delivered to a physical address via an expedited shipping option
| Type of Order | Orders $49 & Up | Orders under $49 |
|---|---|---|
| Standard (5-9 business days) | FREE | $4.79 |
| Ground (3-5 business days) | $6.95 | $6.95 |
| 3 Day (3 business days) | $12.95 | $12.95 |
| 2 Day (2-3 business days) | $15.95 | $15.95 |
| Next Business Day PM | $19.95 | $19.95 |
| Alaska & Hawaii Only (Priority) | $4.00 | $8.79 |
THE FOLLOWING RATES APPLY TO HEAVY ITEM ORDERS: *ITEMS OVER 3LBS
| Shipping Method | Shipping Cost |
|---|---|
| Bulk Items | $6.95 plus $0.30 per pound over 3lbs |
THE FOLLOWING RATES APPLY TO “REMIND ME” ORDERS:
- Auto-Shipments of Flea/Tick/Heartworm Monthly Doses
- All Remind Me orders shipping to Alaska or Hawaii are charged Priority Shipping Rates
| Shipping Method | Shipping Cost |
|---|---|
| Standard (5-9 business days) | FREE |
THE FOLLOWING RATES APPLY TO TEMPERATURE CONTROLLED SHIPMENTS:
- Orders only ship Monday-Thursday and will not be processed the day before a major holiday.
- If shipping to extreme temperature zones, please consider shipping to a location where someone is available to receive the package promptly.
- Please call Customer Care at 1-877-738-4443 for clarification.
| Shipping Method | Shipping Cost |
|---|---|
| UPS Overnight (1-2 business days) | $19.95 |
THE FOLLOWING RATES APPLY TO HILL’S DIET ORDERS:
- Orders ship daily so please allow 3-5 business days for delivery
- Not able to deliver pet food diet to Alaska or Hawaii
| Product Weight (lbs) | Orders $49 & Up | Orders under $49 |
|---|---|---|
| All Sizes | FREE | $5.00 |
THE FOLLOWING RATES APPLY TO ALL ROYAL CANIN AND PURINA DIET ORDERS:
- Orders ship daily. Please allow 2-3 business days for delivery, dependent on product availability. Not able to deliver pet food diet to Alaska or Hawaii
| Product Weight (lbs) | Standard Ground AutoShip and Non-AutoShip |
|---|---|
| All Sizes | FREE |
THE FOLLOWING RATES APPLY TO ORAVET ORDERS:
| Shipping Method | Shipping Cost |
|---|---|
| Ground (3-5 business days) | FREE |
| Next Business Day PM | $10 flat rate |
